Communication is key - especially in lettings

Communication is key - especially in lettings

Great landlord and tenant relationships don't tend to just spring up overnight. They require some nurturing ‐ and fundamental to that is the need for positive (and plentiful) communication. Most of us have experienced a situation in which communication broke down at some point, whether that's business or personal. Poor communication is often cited as the number one reason for relationship break ups, as well as conflict in the workplace. It can leave everyone angry, frustrated and talking at cross purposes. In the lettings world, great communication helps to make sure expectations are managed and obligations met. We've become experts at ensuring our landlords and tenants get the benefit of effective communication ‐ here's how.

Everyone deserves to be heard

Whether it's tenants with complaints or landlords with specific property care requirements, listening is as much a part of communication in a lettings relationship as saying your bit. Where communication is poor and requests or problems are ignored this only tends to escalate issues that could be minimal if swiftly and effectively dealt with.

Ambiguity just muddies the waters

It's crucial to be clear about expectations and arrangements otherwise different parties might have very different ideas about what they're getting and what is expected of them. Written communication often comes in useful in a lettings context, as it provides evidence of agreements and what was discussed.

Responsiveness is essential

It's all very well being a great listener but communication has little meaning if there is no action that follows it. That could be something as simple as responding to a tenant email asking for a repair or acknowledging a request for access from a landlord. Taking action within a reasonable timeframe is what converts great communication into positive long term relationships.

Building a rapport has a lot of benefits

Mastering the art of positive communication can help to build rapport and this makes most landlord and tenant situations easier to deal with. When two parties get on with each other there is a degree of empathy and this can help to encourage patience and avoid the traditional pitfalls that undermine many lettings situations. Building trust through good communication is the basis of productive and mutually beneficial relationships.

Assertiveness is part of the process

Setting clear boundaries and learning when to say no are also an important part of the process of nurturing good communication and positive landlord and tenant relationships. Essential to this is having a sound understanding of the legal position of everyone involved and who is required to do what. Working with a letting agent can be incredibly useful in this context, especially for landlords who either don't have a good grasp of the relevant law or don't have the time to get into it.

For both landlords and tenants, clear and consistent communication provides a firm foundation for a sound relationship. Working with a letting agent with strong communication skills helps to ensure that the experience is positive for everyone.


Residential lettings
We pride ourselves on being genuine industry experts, providing a positive experience, from enquiry to after care. Storeys focuses exclusively on lettings, and we value properties, we don’t just list them. Knowledge and innovation mean we can be competitive on costs while also delivering an individually tailored service.
Property management
Storeys is a bespoke offering based on the fundamental principle of value for money – we want happy customers. Paperless tech and eSigning deliver efficiency and convenience, no high street office minimises costs. The result is a streamlined service nimble enough to tailor what we do to suit your needs.
Aesthetics, natural light, building quality, and overall finish – these aren’t ‘extras’ in a Storeys valuation, they’re as much a part of the process as size, condition and location. We look at individual property potential, not generic criteria. Factors like space for modern living arrangements, such as flexible working, are incorporated too. Our valuations are all the more accurate and successful for it. There is a perfect tenant for every property if you know how to find them.
Short-term lettings
Providing value for tenants and continuity for landlords, Storeys short-term lets run from 4 weeks to 6 months. We work with major London relocation teams and a global contacts network to match international tenants to perfect London properties.
Vacant property Management
We can manage your vacant property in-between tenancies or refurbishment, giving you peace of mind that the property is being looked after and inspected on a regular basis.
Superior Marketing
There is just no comparison between static photos and VR when it comes to property marketing. VR allows tenants to do a virtual walk around and get a realistic feel for the property - their expectations are grounded in reality, and properly managed. This makes VR a very effective tool, not just for generating interest and viewings but also converting those to offers. That’s why we partner with VRPM to create a virtual reality perspective for every property we handle.
Airbnb Management
We can manage your Airbnb account and make sure each booking runs smoothly, keys are always available for handover and the property is ready for the next occupation. This can run very well alongside our short-term corporate letting service.
Rent Protection
If your tenant defaults on the rent, Storeys have you covered. We also cover your legal expsenses and pay you rental income if your property is vacant whilst we remarket for new tenants. Don’t worry Storeys have your back.*ask a member of the team for more info. This service is included for every Storeys managed property.